Shipping Policy
Where We Ship From
We are based in Australia and dispatch all orders from here. Each order is carefully packed before it heads your way.
Order Processing
We aim to process and dispatch orders within [Please confirm: X–X business days] of receiving payment. Orders are not processed on weekends or Australian public holidays.
You will receive a shipping confirmation email with tracking details once your order is on its way.
Domestic Shipping (Australia)
We offer free standard shipping on all Australian orders over $120 AUD.
For orders under $120, a flat shipping rate of $[Please confirm rate] AUD applies at checkout.
[Please confirm: whether you offer express shipping, and if so the rate and carrier.]
Estimated Delivery Times
[Please confirm your delivery timeframes — e.g., "3–7 business days for metro areas, 5–12 business days for regional areas." Confirm with your carrier before publishing.]
Estimated delivery times are provided as a guide and are not guaranteed. Delays may occur during peak periods, public holidays, or due to circumstances outside our control.
International Shipping
[Please confirm: do you ship internationally? If yes, list countries, rates, and timeframes. If no, state that you currently ship within Australia only.]
International customers may be responsible for customs duties, taxes, or import fees imposed by their country. These charges are outside our control and are the buyer's responsibility.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with your tracking number. If you haven't received tracking information within [Please confirm: X business days] of placing your order, please contact us at hello@merrimerii.com.
Lost or Delayed Parcels
If your order appears to be lost or significantly delayed, please get in touch and we will work with the carrier to investigate. Please ensure your shipping address is entered correctly at checkout — we are unable to take responsibility for parcels lost due to an incorrect address being provided.